Job Objective
Online Customer Service Support
Bagumbayan Maribago, Lapu-Lapu City, Cebu, Philippines 6015
+063 933 583 0306
SUMMARY OF QUALIFICATIONS
Possess strong organizational skills as secondary level educator for seven years that required managing students and keeping records of performance, coordinating with linkages, and attending to stakeholders' concerns.
Developed excellent oral and written communication skills as a result of years of handling administrative functions for secondary level, responsible for managing teachers and other educators, and coordinating with stakeholders and linkages.
Proficient in utilizing photo-editing apps like Canva and Photoshop, able to create stunning images for ads and marketing collateral.
Computer and internet-savvy, and proficient in email utilization, facebook and social media aplications.
High degree of integrity, self-motivated and can work with minimal supervision.
RELEVANT EXPERIENCE
24-7 Intouch - Montage Bldg., Archbishop Reyes Avenue, Cebu City, Cebu, Philippines
Guest Experience Specialist
October 1, 2021 - February 14, 2022
Handle and resolve customer concerns
Assist clients in completing the guest verification process
Customer attraction and retention
Manulife Data Services, Inc. - Manulife Building, The Mactan Newtown, Lapu-Lapu City, Cebu, Philippines
Customer Service Professional
November 9, 2020 - September 24, 2021
Insurance claims processing
Explain policy details and plan coverage
Claims and other disputes resolution
Concentrix Corporation - 2nd Floor, Building 3, Newtown Blvd, Lapu-Lapu City, Cebu, Philippines
Customer Service Advisor
August 31, 2020 - November 8, 2020
Insurance claims processing
Updating of locations and reference of primary care providers
Claims and other dispute resolution
EDUCATIONAL BACKGROUND
March 2013 - Bachelor of Seconday Education
University of San Jose-Recoletos, Basak Pardo, Cebu City
Cebu, Philippines
ORGANIZATION / AFFILIATIONS
2007 - 2008: Member, Cebu Toastmasters Club
2017 - 2018: Chairman, "Kabanhawan" Festival of Minglanilla
AWARDS & RECOGNITION
2018 - 2019: Lesson Plan Exemplar Writer
Department of Education, Cebu Province Division
2016 & 2018: Teacher Demonstrator Achievement
Department of Education, Region VII, Central Visayas
